This is just my experience, YMMV as they say…

In April of 2022 my VOIP home phone stopped receiving incoming calls. I could still dial out, but nobody could call the house. I received warning emails from Skyetel every 3 hours that my SIP endpoint was unreachable by their servers.

Since nothing had changed on my end, I suspected that something changed with my provider: Comcast/xfinity. Similar to my experience with British Airways, I found that xfinity has now automated everything.

I understand that automation helps if someone just needs to reboot their router, or forgot their wifi password. But for those who need genuine help getting shit done, it presents a huge barrier. It took me 9 calls and 3 trips to the xfinity store to get this resolved…

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Configuring E911 support with Skyetel is simple on their side, as it should be. But because it’s an emergency service, I wanted to do a separate post to underscore the importance on making sure it works.

I mostly followed this support article from Skyetel: https://support.skyetel.com/hc/en-us/articles/360041179233-E911 except I went in reverse order…

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